SAP Knowledge Base Article - Public

2825498 - Planned Maintenance Timelines for S/4HANA Public Cloud and Marketing Cloud System

Symptom

You see maintenance / sorry screen while login in your system URL with below message:

Sorry

System Maintenance /Temporary System Downtime

Environment

S/4HANA Public Cloud and Marketing Cloud (all versions)

Cause

One of the possible causes for this screen to appear is that there is an actual planned maintenance in progress.

Resolution

SAP can use the following maintenance windows for Scheduled Downtimes as listed below. Time zones refer to the location of the primary data center where the SAP S/4HANA Public Cloud and Marketing Cloud Systems is hosted.

SAP will provide customer reasonable notice without undue delay of any maintenance or upgrade to the SAP S/4HANA Public Cloud and Marketing Cloud Systems.

To see exact dates and timelines for maintenance and upgrade schedule please go through following link:

https://www.sap.com/documents/2017/01/867629d8-a27c-0010-82c7-eda71af511fa.html?infl=5501f629-fe66-474e-aa40-f4eac435e327

Planned maintenance activities will be announced upfront via email that are not mentioned in above link (which would be other than HFC/EP patching activities).

Weekly Maintenance Windows for SAP S/4HANA Cloud and Marketing Cloud Systems – Standard Windows

Software Patching is performed biweekly using weekly maintenance periods.

Systems are patched on the same weekend using the following time windows:

2019-12-17_22-33-37.png

Beside of the biweekly software patching, downtime relevant infrastructure maintenance activities might be performed in the following weekly periods:

2019-12-17_22-42-46.png

Major Upgrade Windows for S/4HANA Cloud and Marketing Cloud Systems - Major Windows

Details of maintenance period for different regions is mentioned in below table:

2020-01-29_16-45-10.png

SAP S/4HANA Cloud upgrade downtime schedule

Master plan for all customers

Quarterly upgrade is performed as follows:

  • (Q) Quality system is upgraded to latest release, on 1st weekend after RTC date
  • (P) Production and Starter system are upgraded, on 3rd weekend after RTC date

Each customer is notified per mail, approximately 6 weeks prior to (Q) system upgrade.

How to prepare for the Quarterly Upgrade can be found in the S/4HANA Cloud Activate roadmap here.

Service Level Agreement for cloud services can be found here.

Details on system landscape, quarterly upgrade process and FAQ can be found here.

Check your system is in which datacenter and accordingly check that Region start time of maintenance in above mentioned UTC+0 timezone.

To convert UTC+0 timezones to your local timezone you can use this tool: https://www.thetimezoneconverter.com/

See Also

For the updated information regarding Maintenance and Upgrade Schedule for S/4HANA Public Cloud and Marketing Cloud Systems go through below mentioned link:

https://www.sap.com/documents/2017/01/867629d8-a27c-0010-82c7-eda71af511fa.html?infl=5501f629-fe66-474e-aa40-f4eac435e327

Keywords

System Down, URL Not working, Maintenance, Down, S/4HANA Public Cloud, Marketing Cloud, CMP, Upgrade, Patching Schedule, Downtime, Sorry Screen , KBA , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , Problem

Product

SAP S/4HANA Cloud all versions