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2825177 - BI Platform installer errors: "Error code from call to Windows Installer API: 1603"

Symptom

  • SAP BI Platform Patch installation finished with message SAP BusinessObjects BI Platform 4.x SPx Patch x has encountered errors during the installation process
  • In ErrorsAndWarnings.log, there are errors similar to the following:

    Error: *** Action result: unknown.
    Error: Error code from call to Windows Installer API: 1603
    Error: unmarshalSizet: curPos past end of string
    Error: Serialization error. Expecting at least 1 arg(s). Got 0.
    Error: Poco Exception: Software caused connection abort
    Error: RunRedistProgram: failed: 2
    Error: can not remove the read only status
    Error: ReplaceFileVariables: C:\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\java\apps\multitenancyManager\jars\multitenancymanagerSystem.properties doesn't exist
    Error: RunRedistProgram: failed: 2
    Error: Poco Exception: Software caused connection abort
    Error: *** Action result: unknown.
    Error: unmarshalSizet: curPos past end of string
    Error: Serialization error. Expecting at least 1 arg(s). Got 0.
    ntservice Error: ChangeService: Service: BOEXI40Tomcat: invalid state. Expecting: SERVICE_RUNNING, Got: SERVICE_STOPPED
    Error: RunRedistProgram: failed: 2

  • Files which reportedly don't exist (in this example, C:\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\java\apps\multitenancyManager\jars\multitenancymanagerSystem.properties), are confirmed to exist


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Environment

  • SAP BusinessIntelligence Platform 4.x
  • Support Package / Patch installation
  • Windows Server

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

bip bi 4.x 4.* 4.0 4.1 4.2 4.3 bi4.x bi4.x bi4.* bi4.0 bi4.1 bi4.2 bi4.3 upgrade installation sp patches C++ 2005, Read only, executables, setupengine, ErrorsAndWarnings , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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