SAP Knowledge Base Article - Public

2824370 - Instructor led item stays on user's learning plan after failure

Symptom

A user has been marked as a "no-show" or incomplete status for a scheduled offering. The failure status has moved to the user's learning history but the instructor led item continues to stay in the user's learning plan rather than being removed.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Create Instructor Led item
  2. Make sure that there is a failure completion status associated with the item type
  3. Assign the item to the user
  4. Create a scheduled offering from the item
  5. Enroll the user to the scheduled offering
  6. Record Learning for the scheduled offering and mark the user as incomplete/failure/no-show
  7. Check that the item is in the learning history of the user
  8. Item is still assigned to the user and in their learning plan

Resolution

This is expected behavior as per Product Management. As the user did not complete their assignment, the assignment will remain in the learning plan.

Keywords

scheduled offering learning plan failure stay remain no change show incomplete remove assignment LRN-14598 , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , LOD-SF-LMS-ITE , Items , How To

Product

SAP SuccessFactors Learning all versions