- You want to know how to navigate to administrative features to manage your Interaction Center
- You wonder which business role replaces IC_MANAGER business role
- SAP S/4HANA for Customer Management
KBA , CRM-S4-IC-ALT , S4CRM: Alerts , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , CRM-S4-CNT , S4CRM: Best Practices Content , CRM-S4-IC-BF , S4CRM: Basic Functions , Problem
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