Unenrollment notification sent out when changing Primary Instructors of a Virtual Segment in a Scheduled Offering, even when "Segment is Virtual" is checked.
SAP SuccessFactors Learning
Reproducing the Issue
- In Learning > Scheduled Offerings > Go to an specific Scheduled Offering
- On the Related tab, click on Segments
- Click in the Segment link to edit
- Resources > Add a new Instructor to the Segment
- Keep the box "Segment is Virtual" checked
- Choose the new instructor as "Primary"
- Remove the former instructor
As a result, users enrolled in the Scheduled Offering will receive an unenrollment notification (VLE_EVENT_DELETION template), followed by the VLE_ENROLLMENT template notification.
This is an expected scenario. When we change a primary instructor, the system needs to delete the current session and add a new session in the Webex. This is the current workflow in the system.
In LMS, its an update, but not in the Webex. When users enroll in a Schedule Offering with Virtual Segment they are also enrolled into Webex, etc.
As this is an expected behavior, if you wish to have cancellation notification not be sent out to participants you can:
- use our channel to request Enhancements or vote for an existing enhancement for the same topic. For detailed steps on how to raise an enhancement request please follow the KBA 2090228;
- request a customization in the product. Please contact the SAP Professional Services team via your SAP Customer Success Manager (CSM) / SAP Sales Representative. Check KBA 2149831 for additional information.
2694063 - SystemUnenrollmentNotification sent out when Virtual Segment is unticked in Schedule Offering
2149831 - How to contact Professional Services, Partner and Account Management Team - SuccessFactors
2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products
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