SAP Knowledge Base Article - Public

2823103 - Job Alert email template was changed, but the alert is sending another/the old one - Recruiting


In Manage Recruiting Email Templates in Admin Center, the job alert template has been updated, and also in Manage Recruiting Email Triggers, but when the job alert was received, it was received with another email template or an old email template.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing


The job alert was created in RMK (external career site), so the job alert template configuration is in Command Center.


In order to update an email template in Recruiting Marketing, it will need engagement from SAP Professional Services or an Implementation Partner since customers don't have access to it, and SAP Support is not authorized to work with these requests as per KBA 2794889 - Change Requests for Recruiting Marketing.

See Also

2794889 - Change Requests for Recruiting Marketing

2081237 - Job Alerts in Recruiting with RCM and RMK - Recruiting


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SAP SuccessFactors Recruiting all versions