Symptom
While employees are creating a ticket from Ask HR application, Service category and Cause category dropdown is showing as blank or incorrect categories are displayed
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Environment
SAP Cloud for Customer
SAP SuccessFactors Employee Central Service Center
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP SuccessFactors Employee Central Service Center all versions
Keywords
Service category, wrong, blank, ask HR, cause category, incident category , KBA , LOD-CRM-PRT-SRV , Service Portal , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem
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