2822845 - Service category dropdown is showing blank or Incorrect categories in Ask HR application

Symptom

While employees are creating a ticket from Ask HR application, Service category and Cause category dropdown is showing as blank or incorrect categories are displayed

Environment

SAP Cloud for Customer

SAP SuccessFactors Employee Central Service Center

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP SuccessFactors Employee Central Service Center all versions

Keywords

Service category, wrong, blank, ask HR, cause category, incident category , KBA , LOD-CRM-PRT-SRV , Service Portal , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

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