Symptom
You would like to understand how to add an additional processor to a Service Ticket in the Cloud for Customer system.
Environment
SAP Cloud for Customer
Resolution
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- Navigate to the Involved Parties tab.
- Click on Add button.
- In the Role field, select Processor as value.
- Notice there is a checkbox named Main, which you can check if this will be the main processor or uncheck in case this will be an additional processor.
- Uncheck the checkbox.
- Click on Save.
Keywords
C4C; Cloud for Customer; Additional; Processor; Service; Ticket; Additional Processor; How to; Add; Maintain; Involved Parties; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions