SAP Knowledge Base Article - Public

2821501 - Mass Resume Upload Failed - Recruiting Management

Symptom

When importing a resume document via Mass Upload Resume functionality, the system displays an error message saying the upload failed due to some missing information, even though all required information were provided in the file.

2019-07-30_9-32-06.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Go to Recruiting, Candidates tab
  2. Add Candidate dropdown, Mass Upload Resume
  3. Provide the batch name and the Country
  4. Upload the file and the error message will show up

Cause

If the missing information is indeed available inside the document, it means that the system wasn't able to identify the information and make the connection with the respective field. For example, as in the image above, the system couldn't identify the First and Last Name because they had number characters (E.g.; Cand1date T3st) and due to this, the system wasn't able to understand they were personal names.

Resolution

It's known the Resume Parsing functionality may not parse the resume as expected, but in case the information isn't following the standard, for example, a name with special and number characters or phone number with a letter, then the system won't be able to identify the information and relate to a field.

More information about Resume Parsing: 2081576 - Resume Parsing - Recruiting

See Also

2081576 - Resume Parsing

2082051 - Standardization Mapping

2733185 - Resume Parsing Not Filling the Information in the Candidate Profile

Keywords

Mass Resume Upload Failed; Resume Parsing not working; Unsuccessful Upload; A Mandatory Field is Missing; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions