When importing a resume document via Mass Upload Resume functionality, the system displays an error message saying the upload failed due to some missing information, even though all required information were provided in the file.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Recruiting Management - All Versions
Reproducing the Issue
- Go to Recruiting, Candidates tab
- Add Candidate dropdown, Mass Upload Resume
- Provide the batch name and the Country
- Upload the file and the error message will show up
If the missing information is indeed available inside the document, it means that the system wasn't able to identify the information and make the connection with the respective field. For example, as in the image above, the system couldn't identify the First and Last Name because they had number characters (E.g.; Cand1date T3st) and due to this, the system wasn't able to understand they were personal names.
It's known the Resume Parsing functionality may not parse the resume as expected, but in case the information isn't following the standard, for example, a name with special and number characters or phone number with a letter, then the system won't be able to identify the information and relate to a field.
More information about Resume Parsing: 2081576 - Resume Parsing - Recruiting
2081576 - Resume Parsing
2082051 - Standardization Mapping
2733185 - Resume Parsing Not Filling the Information in the Candidate Profile
Mass Resume Upload Failed; Resume Parsing not working; Unsuccessful Upload; A Mandatory Field is Missing; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem