SAP Knowledge Base Article - Public

2821066 - Workflow for Sales Document is not working as expected

Symptom

Workflow for sales document is not triggered as expected.

"Image/data in this document is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

 SAP S/4HANA Cloud

Cause

The issue happens because the workflow definition is based on a previous version.

You may check if it is the case:

Go to app Manage Workflows, select the respective workflow from the list, then the workflow's name will be listed.

Choose the respective workflow and check if there is a message as shown below:

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Resolution

For each each workflow name listed, follow the steps below:

  1. Select the workflow and click "Copy". 
  2. Delete the workflow (not the copied one, the other that was copied from).
  3. Rename the workflow to the original name.

Keywords

credit memo workflow, credit memo requests, credit memo request, issue workflow, workflows, quotation workflow, quotations workflow, This definition is based on a previous version , KBA , SD-SLS , Sales , Problem

Product

SAP S/4HANA Cloud all versions