SAP Knowledge Base Article - Public

2820870 - Appointments/Visits created in C4C are synched only to organizers Outlook calendar but not to attendees calendar

Symptom

Only the organizer can see the appointment/visit in the outlook calendar but not the attendees.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Logon to C4C with a business user.
  2. Navigate to the Activities workcenter and select the Appointment workcenter view.
  3. Click + to create a new appointment.
  4. Fill the Subject field and other required fields.
  5. Click the Add button under the Attendees section and add attendees as required.
  6. Click Save.
  7. Open Outlook and logon to the SAP C4C add-in.

 Only the organizer of the appointment can see the appointment in their Outlook calendar after the synchronization through the Outlook add-in but not the attendees.

Cause

This is the expected behaviour of the system. Appointments created in C4C will synchronize only to organizers' Outlook calendar.

Resolution

The organizer has to manually send the meeting requests to their attendees after the synchronizations.

Steps to send the requests to attendees:

  1. Click 'SAP add-in for Microsoft Outlook'.
  2. Select 'Send meeting requests to Attendees'.

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Keywords

Attendees, appointments, visits, synchronize, outlook, calendar , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908