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2820819 - BI Auth Troubleshooting Series: AD Vintela Kerberos SSO: Analyzing Web Application Logs

Symptom

  • When setting up Kerberos AD SSO it is suggested to follow KBA 2629070 and previously KBA 1631734 was used
  • There are many existing troubleshooting KBA's (explained in detail below) this one focuses on analyzing the web application log for bilaunchpad, opendocument, etc
  • If these KBA's prove successful we can add more complicated processes going forward (logging failures, testing more complicated environments, etc)
  • The info in these KBA's was searched via free tools textcrawler 3, notepad++ and textpad. There are many tools that can search multiple glf log files including SAP's own Flexilogreader
  • To enable web application tracing see KBA 1613472 and not it requires an enterprise logon prior to tracing SSO or other external directories (AD, LDAP, or SAP)
  • For AD SSO issues this log is particularly useful when other logs are inconclusive, the stderr.log shows "credentials obtained" and for intermittent issues. 
  • NEW! to have your web application logs deciphered automatically for you please upload them to the new Support Log Assistant (SLA) 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”


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Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

zie biauth tskba BOE bobj login authentication groups , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , How To

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