You create a survey with type products, competitor product or registered product. Then, you select the option "Matrix view". The system allows you to enter as many questions as you wish but when you click Simulate, the system throws the error “Reduce number of questions. Only 20 are allowed for matrix view”.
SAP Cloud for Customer
Reproducing the Issue
Go to the Surveys work center.
- Go to the Surveys view.
- Click New.
- Select Type products, competitor product or registered product.
- Click Save and Open.
- You select Matrix View in the Details facet.
- Go to the Design facet.
- Maintain 21 questions.
- Click Simulation.
RESULT: “Reduce number of questions. Only 20 are allowed for matrix view”
This is the designed behaviour. Only 20 questions can be maintained in the Design facet if you wish to display the questions in a Matrix view.
You need to either reduce the number of questions or deselect the option "Matrix view" for this survey.
matrix view, product, competitor product, registered product, survey, questions, , KBA , LOD-LE-SUR-ANA , Survey Analytics , How To