SAP Knowledge Base Article - Public

2819711 - Cannot Create Goods And Services Receipt For Service Item in the Purchase Order

Symptom

Cannot Create Goods and Services Receipt for Service Item in the Purchase Order.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center.
  2. Go to the Purchase Orders view.
  3. Search and select the Purchase Order ABC (ABC represents the ID of the Purchase Order).
  4. See that the button to create a New Goods and Services Receipt is Greyed out.
  5. Open the Purchase Order.
  6. Click on View All button.
  7. Go to the Items Tab.

The flag 'Goods and Services Receipt Expected' is marked.

Cause

The time recording required indicator is set on the Purchase Order ABC. When this is set the Goods and Services Receipt cannot be manually created but time recording needs to be done and then only the Goods and Services Receipt gets created automatically based on the times recorded.

Resolution

In case the intention was not to do time recording, it's necessary to cancel the Purchase Order item as per following steps:

  1. Go to the Purchase Requests and Orders work center.
  2. Go to the Purchase Orders view.
  3. Search and open the Purchase Order ABC.
  4. Click on View All button.
  5. Go to Items tab.
  6. Select the Service Item.
  7. Click on Cancel Item.

Then create the item again with the flag Time Recording Required unmarked.

Keywords

 Purchase Order, Goods and Services Receipt, Time Recording Required , KBA , AP-POP-PO , Purchase Order , How To

Product

SAP Business ByDesign all versions