SAP Knowledge Base Article - Public

2819650 - Unable to fetch existing request - Instance Refresh Tool

Symptom

 Users facing error "Unable to fetch existing request" on Instance Refresh page.

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. User go to Admin Center
  2. Search for Instance Refresh
  3. Error pop-ups:

Error.png

Resolution

Besides requesting your Implementation Partner or SAP Support to run the back-end jobs for Company Schema Upgrade Job and Company Data Migrate Job, you need to make sure that user has also the following RBP permissions:

  1. Manage Integration Tools -> Access to OData API Metadata Refresh and Export

1-access to OData.png

  1. Metadata Framework -> Admin access to MDF OData API

2- Admin access to MDF.png

  1. Go to Admin Center > search for OData API Metadata Refresh and Export
  2. Perform a Refresh Metadata Cache
  3. Navigate again to Instance Refresh page and the issue should not occur anymore.

See Also

KBA 2789795 - Instance Refresh / Instance Sync Tool: The Application Encountered an Unknown Error

KBA 2791468 - Instance Refresh Tool

KBA 2812823 - Refresh Status Information - Completed with warning - Full List

Keywords

 Unable to fetch existing request , instance refresh error, instance refresh tool , KBA , LOD-SF-SER-REF , Instance Refresh , Problem

Product

SAP SuccessFactors HXM Suite all versions