SAP Knowledge Base Article - Public

2819118 - Integration Center returning blank value for field "manager"

Symptom

I have an integration center job where the field "manager" is returning blank / null value when the manager is inactive.

How to retrieve / populate this field?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors / Integration Center / Odata API

Reproducing the Issue

Scenario:

Sample user janedoe's manager is AanyaSingh

User AanyaSingh is an inactive user in Bizx.

1. Create Integration Center job Type: CSV file Output Integration

2. Starting entity: User

3. In the result, you will see that the field "Manager User ID" is blank for sample user 'janedoe'

ICscreenshotKBA.png

Cause

Odata API only returns active user by default. This is in case status is not specified on the filter.

Resolution

1. In Integration Center's Filter and sort

2. On the Advance Filter > click on Browse

3. On Entity Tree View > Search Manager > Status

browserKBA.png

4. In Opreation choose "is contained in" > in Value, type "active,inactive"

filteroperation-KBA.png

5. Go to Configure Fields, and you will see that the inactive manager of janedoe was returned.

ICscreenshotKBAwithmanager.png

See Also

2324204 - How to retrieve inactive employees via integration center

2742107 - Integration Center: Frequently asked questions

Keywords

Inactive manager null value, integration center , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HCM Core 1905