The Reported By field in Tickets is not filled automatically.
SAP Cloud for Customer - Service
Reproducing the Issue
Go to the Service work center.
Select the Tickets view.
Open Ticket 123 (123 represents the Ticket ID).
You see that the Reported By field is empty.
The determination rule for the Reporter is not set up correctly.
Go to the Business Configuration work center.
Search for and select the Activity Tickets for Customer Support.
Select the Maintain Involved Parties hyperlink.
Select the Reporter Party.
Select the Maintain Determination button.
Select the relevant determination steps.
Save the changes.
Reported by Tickets empty blank not filled automatically , KBA , LOD-CRM-SRP , Service Request Processing , Problem