SAP Knowledge Base Article - Public

2818316 - 'Live news not available' in the News Feed & Upcoming Activities tile.

Symptom

Images in this KBA are from SAP internal systems. Any resemblance to real data is purely coincidental.

RSS Feed URL is maintained, however,  the user sees the message  'Live news not available' in the homepage tile News Feed & Upcoming Activities.

Environment

SAP Cloud for Customer

Cause

In the Backend API, a Native SSL Error is occurring due to a certificate missing from the tenant's trust list.

Resolution

  1. Log into system using Google Chrome.
  2. Press F12.
  3. Go to the Security tab.
  4. Click View Certificate.

security.png

  1. Go to the Details tab.
  2. Click Copy to File.

cert.png

  1. Select the certificate format as DER encoded binary X.509 (.CER).
  2. Click Next.

KBA RSS 3.png

  1. Go to the C4C system.
  2. Navigate to Administrator work centre > Common Tasks > Edit Certificate Trust List.
  3. Upload the certificate you just saved.
  4. Save.
  5. Refresh the screen.

Keywords

RSS feed, empty, no data, live news , KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Attachments

KBA RSS 1.png
KBA RSS 2.png
KBA RSS 3.png