SAP Knowledge Base Article - Public

2818144 - DC12 Customers unable to connect to iContent FTP Host

Symptom

DC12 Tenants are unable to connect to FTP Host when uploading to iContent directly from FTP Client or via Server Login in https browser.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Try to connect to FTP Host Name when uploading to iContent directly from FTP Client or via Server Login in https browser.

Cause


iContent was migrated from DC2 (Amsterdam) to DC12 (Rot) for all DC12 tenants (except SAP tenants eg. SAP Cloud) on the weekend of 20th-21st July 2019.

Resolution

Whilst LMS Operations have made the necessary changes to launch paths and URL prefixes in deployment locations (also configurable from inside the LMS Application) for all DC12 tenants, in case any were missed or for customers uploading directly via FTP Client (Eg. WinSCP or FileZilla), please find changes as below:

Hostname (Server Address)

Old Host Name: prodftp2.successfactors.eu

New Host Name: sftp12-content.sapsf.eu

URL Prefix (content launch url)

Old Launch URL: /learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=/self-managed/

New Launch URL: /learning/user/onlineaccess/icontent.do?Course=CUSTOM_rot&url=/self-managed/

Keywords

SAP; Success Factors; Learning; LMS; iContent; DC12; DC2; Content migration; prodftp2.successfactors.eu; Host name; FTP Client; URL Prefix , KBA , LOD-SF-LMS-PCM , iContent , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions