SAP Knowledge Base Article - Preview

2817667 - CDT Help Portal not working in FP13 release


  • Application Help is asking for authorisation
  • The agents who work with this tool don't have an account for SAP help portal, so they are not able to authenticate



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, help, 403 error , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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