It is not possible to change the subject pattern once email channel is created.
SAP Cloud for Customer .
Reproducing the Issue
Go to the Administration workcenter.
- Go to the Service and Social view.
- Under Communication Channels, select the E-Mail Address that you do want to edit.
- You can see, there is no option to change the subject pattern.
This is the pattern included in all email subjects in order to enable threading. Please note that this pattern cannot be changed after the channel has been created.
Editing of email channel is not allowed and this is an expected system behavior.
Subject Pattern , E-mail Channel , KBA , communication channels , LOD-CRM-SRP , Service Request Processing , Problem