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2817427 - Troubleshooting for "500 Internal server error" when adding new entry in Tactical Dashboards via Focused Insights 2.0

Symptom

Within the Tactical Dashboards in Focused Insights Launchpad, attempting to create a new entry via the "Add New Entry" button in the configuration screen results in a "500 Internal Server Error".

A shortdump with the following details is also generated and can be found in tr. ST22:

Category                            ABAP Programming Error
Runtime Errors                  OBJECTS_OBJREF_NOT_ASSIGNED
Except.                              CX_SY_REF_IS_INITIAL
ABAP Program                  /STDF/TAC_CL_AC===============CP
Application Component     SV-SMG-OST

Short Text
      Access using a 'ZERO' object reference is not possible.

Information on where terminated
      The termination occurred in ABAP program "/STDF/TAC_CL_AC===============CP",
      in "CREATE_METRIC_INSTANCE_AVAIL". The main program
      was "SAPMHTTP".

      In the source code, the termination point is in line 86 of (Include)
      program "/STDF/TAC_CL_AC===============CM00A".
      The termination is due to exception "CX_SY_REF_IS_INITIAL" occurring in
      procedure "CREATE_METRIC_INSTANCE_AVAIL" "(METHOD)".
      This exception was not handled locally or declared in the RAISING
      clause in the procedure's signature however.
      The procedure is in program "/STDF/TAC_CL_AC===============CP". The source
      code begins in line 1 of
      (include) program "/STDF/TAC_CL_AC===============CM00A".


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Environment

  • SAP Solution Manager 7.2
  • Focused Insights 2.0

Product

Focused Build and Focused Insights 2.0 for SAP Solution Manager ; SAP Solution Manager 7.2

Keywords

Focused Insights, Tactical, TAC Configuration, Add New Entry, Number Ranges, Intervals, CREATE_METRIC_INSTANCE_AVAIL, /STDF/TAC_CL_AC===============CP,  OBJECTS_OBJREF_NOT_ASSIGNED, CX_SY_REF_IS_INITIAL. , KBA , SV-SMG-OST-FI , Focused Insights , Problem

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