SAP Knowledge Base Article - Public

2817406 - Domain Defaulted in The From Address of E-mail Template

Symptom

While creating a new email template in sales campaign the from address is auto populated with a particluar domain @example.com.

 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign work center.
  2. Go to the Content view.
  3. Select New
  4. Select E-mail Template

The from address is auto populated with a particluar domain @example.com.

 

Cause

You have selected this domain in activation of mass e-mail activity in business configuration.

Resolution

  1. Go to Business Configuration workcenter
  2. Go to Implementation Projects view
  3. Select the relevant implementation project and open Activity List
  4. Select Show all Activities
  5. Select Fine-Tune tab
  6. Search for Activity E- mail and Fax Settings 
  7. Ensure that it is added to the project 
  8. Open the Activation of Mass E-Mail.
  9. Here you have mainatained a sub domain @example.com.

If you have maintained multiple sub domains, system will pick the first sub domain as default.

Keywords

sub domain, e-mail template, from address in e-mail template , KBA , LOD-CRM-MKT-CNT , Marketing Content , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions