SAP Knowledge Base Article - Public

2817152 - Receiving a "Failed" notification when adding Mentors

Symptom

When creating an Unsupervised and Supervised Mentoring programs no users are able to be added as mentors, when saving a message that says "Failed" appears, no error.  This happened on the Manage Mentoring Programs page within a specific program.  The Failed message does not appear until user clicks "save.  The expectation is that the mentors will save and users can continue setting up their program.

Environment

SAP SuccessFactors Mentoring

Reproducing the Issue

  1. Navigate to Admin Center > Development > Manage Mentoring Programs
  2. Choose impacted mentoring program.
  3. Attempt to add mentor to the program
  4. Save
  5. Failed notification appears

Cause

The "Failed" notification is the result of stale permission data cuasing a Null Pointer Exception.

Resolution

In order to resolve, product support must create and execute the "Company Data Migrate Job."

Keywords

Mentoring, Supervised Program, Unsupervised Program, Company Data Migrate Job, Add Mentors, Null Pointer Exception , KBA , LOD-SF-MEN-ACC , SuccessFactors Mentoring Accessibility , LOD-SF-CDP-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors HXM Core all versions