SAP Knowledge Base Article - Public

2816610 - People Profile Picture is different in the Search Bar for the same employee

Symptom

The customer is experiencing an issue when search some employee in the search bar and have a picture different than the picture in the Employee Profile.

Environment

  •  SAP SuccessFactors - Employee Profile (EP) All Versions 

Reproducing the Issue

  1. Open the instance;
  2. In the Search Bar, search some employee and see a picture; 

kba_1.jpg

  1. When you open the Employee Profile from this employee, the picture is different. 

Cause

This is caused by cookies and cache in the browser that you are using.

Resolution

Clean the cookies and cache in the browser that you are using and try to reproduce the issue again.

If the error persists, please open an incident to LOD-SF-EP-PHO.

See Also

2512373 - People profile displaying incorrect photo

2220377 - Batch Upload of Employee Photos – SFTP Import - SuccessFactors Employee Profile

Keywords

photo, different, employee, search, bar, people, profile, successfactors, EP, LOD-SF-EP, , KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-PHO , Photo Management , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting 1902