SAP Knowledge Base Article - Public

2815897 - The Decimal Number of any Currency in the Ticket's Item is not Editable

Symptom

It is not possible to change the decimal for euro currency from two decimal to more decimal.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Logon using Fiori Client and go to the Service work center.
  2. Go to the Tickets view.
  3. Search for ticket LMN (where LMN represents the ticket id) .
  4. Go to the Items facet and click on Add button to add a product.
  5. Maintain the quantity and price in euro for an added item .
  6. You can see the total is showing with value separated by 2 decimal .
  7. Go to the Business Configuration work center.
  8. Go to the Implementation Project view and click on Open Activity List .
  9. Search for fine-tune activity Currencies and open it .
  10. You can see for the currency code Euro, there is no option to edit the decimal value.

Cause

You can not change/edit the standard currency decimal in fine tuning because it's been maintain as per ISO guideline.

Resolution

Editing the decimal location for any currency is not possible and same decimal is reflected in the related transaction document.This is an expected system behavior.

Keywords

Currency , Decimal value , KBA , fine tuning activity , currencies , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions