2815525 - The Error Message "Enter the organizational role code Customer Service in master data for service org. ABC" Is Displayed on Sales Order

Symptom

You are facing the error message "Enter the organizational role code Customer Service in master data for service org. ABC" when you open the sales order DEF (DEF represents the Sales Order ID), but you checked and the "Sales" flag is set for Org. Unit ABC (ABC represents the Org. Unit ID).

Also, if you create a copy of this order or a new one using the Org. Unit ABC, this error message is not displayed for newly created order XYZ (XYZ represents the order ID).

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To

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