A candidate or application has been anonymized, emails and/or offer letters are still visible to recruiters.
SAP SuccessFactors Recruiting Management
At the time of candidate/applicaiton anonymization, the following settings were not enabled in Admin Center -> Manage Recruiting Settings -> Deletion of Correspondence.
- Delete all the Email and print correspondence available for candidate.
- Delete all the offer letters available for candidate
This is expected behavior, if the above settings were not enabled at the time of anonymization then Candidate/Application Email Correspondence/Offer Letter will never be anonymized. As the Candidate/Application is already anonymized, it is not possible to anonymize this data as a Candidate/Application cannot be purged for a second time. It is also not possible to delete the Email Correspondence/Offer Letter via Odata API. This issue could have been avoided if Deletion of Correspondence settings were considered during product implementation.
2269680 - Deleting Email, Offer Letter, etc from Candidate Profile While Deleting or Purging
Email Correspondence. Offer Letter, Manage recruiting settings, Deletion of Correspondence, anonymize, purge, delete, candidate, application, GDPR , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-APP , Applicants and Job Applications , Problem