SAP Knowledge Base Article - Public

2814663 - Error "The saved document is not a PDF file. Display is not possible." when displaying PDF in output items

Symptom

  • When displaying a PDF for an output item in status "In preparation", the following error occurs: 
    The saved document is not a PDF file. Display is not possible.
  • For some output items in status "Complete" or "Error", the display PDF button is greyed.
    display PDF.jpg

Environment

  • SAP S/4HANA output management
  • SAP S/4HANA Cloud

Reproducing the Issue

  1. Open the Manage Outgoing Checks app or the Manage Billing Documents app.
  2. Select one entry in status "In preparation" and go into details.
  3. Select the PDF icon to display it.
  4. The following error message is displayed:
    The saved document is not a PDF file. Display is not possible.

Cause

The output is not printed in PDF format, but in another format.

Resolution

You have to find out which print queue the output item is using. You can do so by selecting Output Details for the output item.

  1. Open the Maintain Print Queues app. Check which format it's using.
  2. If the PDF needs to be printed, choose the format PDF here or select a different print queue with PDF format for the output in the Output Parameter Determination app.

    maintain print queues2.jpg

See Also

App Maintain Print Queues

Keywords

PCL, format, maintain print queues, PDF, output item, billing output, manage outgoing checks , KBA , CA-GTF-OC , SAP S/4HANA output management , Problem

Product

SAP S/4HANA Cloud all versions