When you try to release items or work tickets to ERP using the Release to ERP option, the warning message Item's Not Released to ERP, Please Enter a Valid Division is raised.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Services work center.
- Navigate to Work Tickets work center view.
- Access the specific work ticket you would like to use.
- Click on Actions button.
- Click on Release to ERP option.
- See the warning message.
This warning message is raised whenever the Division information is not maintained in the Integration pane inside the Overview tab of the Work Ticket.
In order to Release the Items to ERP, it is required to fill all the necessary details including the Division field in the Integration pane inside the Overview tab of the work ticket, otherwise, the system will recognize that all the required informations to release the item/work ticket to ERP are not complete and will trigger the warning message.
C4C; ERP; Items; Cloud for Customer; Service; Work Ticket; Ticket; Item's Not Released to ERP, Please Enter a Valid Division; Release to ERP; Division; Valid Division; , KBA , LOD-CRM-SRP , Service Request Processing , How To