Symptom
Your invoice request is in status inconsistent or you get the following error message while trying to invoice an invoice reques
"Invoice request XYZ item XX not possible; reference document inconsistent" (XYZ represents the ID of the invoice request and XX the line item number).
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Go to the Invoice Requests view.
- Select the invoice request XYZ.
- The invoice button is grayed out and invoice request XYZ is in status inconsistent.
or
- The following error message occurs when clicking the invoice button:"Invoice request XYZ item XX not possible; reference document inconsistent".
Cause
To find out what is causing the issue you need to check the inconsistent invoice request.
- If invoice request XYZ is inconsistent select it and click the check button to show further information on the issue.
or
- If you get the error message "Invoice request XYZ item XX not possible; reference document inconsistent" when invoicing invoice request XYZ, you need to find the inconsistent invoice request of the preceding document.
To do so follow below steps:
- Select invoice request XYZ.
- Click the Edit button.
- Navigate to the Document Flow tab.
- Copy the ID of the preceding sales document (for example, a sales order, a service order or a customer contract)
- Go back to the Invoice Requests view and open the Filter.
- Maintain the Document ID and Document Type of the preceding document.
- Click the Go button.
- Find the respective invoice request which is in status inconsistent.
- Select it and click the Check button.
Resolution
How to check for the inconsistent invoice request:
KBA number |
Title |
Issue |
Resolution |
The Error Message 'Invoice request XYZ item ABC not possible; reference document inconsistent' is Triggered |
Error while invoicing: "Invoice request XYZ item XX not possible; reference document inconsistent" |
Check invoice request of preceding document, solve issue and redetermine |
You have a specific error message after checking the inconsistent invoice request:
KBA number |
Title |
Issue |
Resolution |
Customer Invoice Request is inconsistent Due to Error 'Using business partner ABC not permitted; status in master data Not Active' |
Inconsistent invoice request: "Using business partner ABC not permitted; status in master data Not Active" (after check) |
Activate account, dummy change sales or invoicing unit |
|
Inconsistent Invoice Request with Issue "Party Sales Unit ID does not exist in master data". |
Inconsistent invoice request: "Party Sales Unit ID XYZ does not exist in master data" (after check) |
Extend validity of Sales Unit, redetermine on invoice requests view |
|
Outbound Delivery Invoice Request Inconsistent: 'Determining quantity or unit of measure for invoicing not possible' |
Inconsistent invoice request: "Determining quantity or unit of measure for invoicing not possible", "Check tax codes; taxation for chain transaction may apply" (after check) |
Check quantities in all documents of document flow, check if Check Deviating Purchase Order Acknowledgment task is raised and cancel outbound delivery |
|
Inconsistent Invoice Request with Error Message 'Payment method not allowed for payer XYZ' |
Inconsistent invoice request: "Invoice request ABC item XX not possible; reference document inconsistent" (after check) |
Ensure that the validity of your SEPA Mandates is not expired and that Invoice ABC falls into this timeframe. |
|
The Sales Order Invoice Request is Inconsistent with Error Messages |
Inconsistent invoice request: "Organization Sales Unit ID ABC must have organizational role Sales ", "Party with role Sales Unit does not belong to seller company DEF" (after check) |
Activate old org units |
|
The Sales Order Invoice Request is Inconsistent with the following Error Message: "Authorization Date Missing" |
Inconsistent invoice request: "Authorization Date Missing." (after check) |
Add payment method to account master data and redetermine invoice request |
|
Invoice Request is Inconsistent due to the Validity of the Sales Unit |
Inconsistent invoice request: "Organization Sales Unit ID ABC must have organizational role Sales" "Party with role Sales Unit does not belong to seller company EFG" (after check) |
Extend validity of sales unit to invoice |
|
Inconsistent Invoice Request is Created With Error Message: "Financial data for seller missing in master data of account" |
Inconsistent invoice request: "Financial data for seller missing in master data of account" (after check) |
Maintain company under financial data in account master data |
|
Invoice Request Inconsistent Due To Error: "Date for maximum discount must be before other payment dates" |
Inconsistent invoice request: "Date for maximum discount must be before other payment dates." (after check) |
Maintain Net Due Date for payment term in Business Configuration |
|
Outbound Delivery Invoice Request is inconsistent due to serial number issue |
Inconsistent invoice request: "Serial number PQR does not exist. According to the serial number profile, an existing serial number is required. You can create a new registered product manually." (after check) |
Undo release of outbound delivery and make dummy change of serial number |
|
In External Invoice Request, You Get Error: Party Employee Responsible ID does not exist in master data |
Inconsistent invoice request: "Party Employee Responsible ID XYZ does not exist in master data" (after check) |
Replace the Employee ID in XML with Business Partner ID for employee responsible |
|
Tax Reporting Unit is not Determined for Service Confirmation Invoice Request. |
Inconsistent invoice request: "Tax Reporting Unit is not determined." (after check) |
Create separate orders for services and materials so the system can determine correct tax reporting unit |
|
Avalara or Vertex Error |
Inconsistent invoice request: Avalara Error (after check) |
Match zip code and tax jurisdiction code of main address in the account master data |
|
Error: "Sales Order item is disabled for posting; item is completed" Occurs and Invoice Request is Inconsistent |
Inconsistent invoice request: "Item XXX: Sales Order item is disabled for posting; item is completed." |
Revoke Project completion |
What to do when the invoice request is still inconsistent doing the above described correction:
KBA number |
Title |
Issue |
Resolution |
Unable to Invoice Even After Removing the Inconsistencies in the Invoice Request Document |
Still error while invoicing: "Invoice request XYZ item XX not possible; reference document inconsistent" |
Make a dummy change in the preceding sales document to trigger a redetermination |
Errors while invoicing:
KBA number |
Title |
Issue |
Resolution |
Error Occurs in the File Input Run for the Customer Invoice Requests |
inconsistent external invoice request: "Mandatory List Price missing", "Error during product specific quantity conversion", "Combination of product and quantity unit does not exist." |
enter list price and correct UoM for every product in excel file or maintain quantity conversion in product master data |
|
Tax Country In Invoice Request Not As Expected Or Error: Exchange Rate Currency A/Currency B On Date Missing For Currency Conversion |
inconsistent invoice request: "Exchange rate Currency A/Currency B on Date missing for currency conversion". |
maintain exchange rate for currency |
|
Not Possible to Release Customer Invoice due to Reference Document Inconsistent |
error while invoicing: "Invoice request XYZ item XX not possible; reference document inconsistent" |
maintain exchange rates for involved currency |
How to cancel an inconsistent invoice request in third party order processing:
KBA number |
Title |
Issue |
Resolution |
How to Cancel Inconsistent Invoice Request in Third Party Order Processing |
Cancel inconsistent invoice request in Third Party Order Processing |
Cancel invoice request and outbound delivery in Third-Party Order Fulfillment work center |
See Also
- 1817669 The Error Message 'Invoice request XYZ item ABC not possible; reference document inconsistent' is Triggered
- 2627530 Customer Invoice Request is inconsistent Due to Error 'Using business partner ABC not permitted; status in master data Not Active'
- 2597273 Inconsistent Invoice Request with Issue "Party Sales Unit ID does not exist in master data".
- 2655178 Outbound Delivery Invoice Request Inconsistent: 'Determining quantity or unit of measure for invoicing not possible'
- 2648148 Inconsistent Invoice Request with Error Message 'Payment method not allowed for payer XYZ'
- 2238267 The Sales Order Invoice Request is Inconsistent with Error Messages
- 1772361 The Sales Order Invoice Request is Inconsistent with the following Error Message: "Authorization Date Missing"
- 2121251 Invoice Request is Inconsistent due to the Validity of the Sales Unit
- 1822783 Inconsistent Invoice Request is Created With Error Message: "Financial data for seller missing in master data of account"
- 1718618 Invoice Request Inconsistent Due To Error: "Date for maximum discount must be before other payment dates"
- 2485841 Outbound Delivery Invoice Request is inconsistent due to serial number issue
- 2079567 In External Invoice Request, You Get Error: Party Employee Responsible ID does not exist in master data
- 2566977 Tax Reporting Unit is not Determined for Service Confirmation Invoice Request.
- 2773584 Avalara or Vertex Error
- 1905949 Error: "Sales Order item is disabled for posting; item is completed" Occurs and Invoice Request is Inconsistent
- 2476531 Unable to Invoice Even After Removing the Inconsistencies in the Invoice Request Document
- 1728040 Error Occurs in the File Input Run for the Customer Invoice Requests
- 2776668 Tax Country In Invoice Request Not As Expected Or Error: Exchange Rate Currency A/Currency B On Date Missing For Currency Conversion
- 2243179 Not Possible to Release Customer Invoice due to Reference Document Inconsistent
- 1852048 How to Cancel Inconsistent Invoice Request in Third Party Order Processing
Keywords
Invoice Request; Customer Invoice Request; Inconsistent , KBA , AP-CI-CI , Customer Invoice , Problem