2814513 - Your Invoice Request Is Inconsistent

Symptom

Your invoice request is in status inconsistent or you get the following error message while trying to invoice an invoice request:

"Invoice request XYZ item XX not possible; reference document inconsistent" (XYZ represents the ID of the invoice request and XX the line item number).

Environment

SAP Business ByDesign

Reproducing the Issue

Go to the Customer Invoicing work center.
Go to the Invoice Requests view.
Select the invoice request XYZ.

The invoice button is grayed out and invoice request XYZ is in status inconsistent.

The following error message occurs when clicking the invoice button:"Invoice request XYZ item XX not possible; reference document inconsistent".

Cause

To find out what is causing the issue you need to check the inconsistent invoice request.

If invoice request XYZ is inconsistent select it and click the check button to show further information on the issue.

If you get the error message "Invoice request XYZ item XX not possible; reference document inconsistent" when invoicing invoice request XYZ, you need to find the inconsistent invoice request of the preceding document.
To do so follow below steps:

Select invoice request XYZ.
Click the Edit button.
Navigate to the Document Flow tab.
Copy the ID of the preceding sales document (for example, a sales order, a service order or a customer contract)
Go back to the Invoice Requests view and open the Filter.
Maintain the Document ID and Document Type of the preceding document.
Click the Go button.
Find the respective invoice request which is in status inconsistent.
Select it and click the Check button.

Resolution

How to check for the inconsistent invoice request:

KBA number	Title	Issue	Resolution
1817669	The Error Message 'Invoice request XYZ item ABC not possible; reference document inconsistent' is Triggered	Error while invoicing: "Invoice request XYZ item XX not possible; reference document inconsistent"	Check invoice request of preceding document, solve issue and redetermine

You have a specific error message after checking the inconsistent invoice request:

KBA number	Title	Issue	Resolution
2627530	Customer Invoice Request is inconsistent Due to Error 'Using business partner ABC not permitted; status in master data Not Active'	Inconsistent invoice request: "Using business partner ABC not permitted; status in master data Not Active" (after check)	Activate account, dummy change sales or invoicing unit
2597273	Inconsistent Invoice Request with Issue "Party Sales Unit ID does not exist in master data".	Inconsistent invoice request: "Party Sales Unit ID XYZ does not exist in master data" (after check)	Extend validity of Sales Unit, redetermine on invoice requests view
2655178	Outbound Delivery Invoice Request Inconsistent: 'Determining quantity or unit of measure for invoicing not possible'	Inconsistent invoice request: "Determining quantity or unit of measure for invoicing not possible", "Check tax codes; taxation for chain transaction may apply" (after check)	Check quantities in all documents of document flow, check if Check Deviating Purchase Order Acknowledgment task is raised and cancel outbound delivery
2648148	Inconsistent Invoice Request with Error Message 'Payment method not allowed for payer XYZ'	Inconsistent invoice request: "Invoice request ABC item XX not possible; reference document inconsistent" (after check)	Ensure that the validity of your SEPA Mandates is not expired and that Invoice ABC falls into this timeframe.
2238267	The Sales Order Invoice Request is Inconsistent with Error Messages	Inconsistent invoice request: "Organization Sales Unit ID ABC must have organizational role Sales ", "Party with role Sales Unit does not belong to seller company DEF" (after check)	Activate old org units
1772361	The Sales Order Invoice Request is Inconsistent with the following Error Message: "Authorization Date Missing"	Inconsistent invoice request: "Authorization Date Missing." (after check)	Add payment method to account master data and redetermine invoice request
2121251	Invoice Request is Inconsistent due to the Validity of the Sales Unit	Inconsistent invoice request: "Organization Sales Unit ID ABC must have organizational role Sales" "Party with role Sales Unit does not belong to seller company EFG" (after check)	Extend validity of sales unit to invoice
1822783	Inconsistent Invoice Request is Created With Error Message: "Financial data for seller missing in master data of account"	Inconsistent invoice request: "Financial data for seller missing in master data of account" (after check)	Maintain company under financial data in account master data
1718618	Invoice Request Inconsistent Due To Error: "Date for maximum discount must be before other payment dates"	Inconsistent invoice request: "Date for maximum discount must be before other payment dates." (after check)	Maintain Net Due Date for payment term in Business Configuration
2485841	Outbound Delivery Invoice Request is inconsistent due to serial number issue	Inconsistent invoice request: "Serial number PQR does not exist. According to the serial number profile, an existing serial number is required. You can create a new registered product manually." (after check)	Undo release of outbound delivery and make dummy change of serial number
2079567	In External Invoice Request, You Get Error: Party Employee Responsible ID does not exist in master data	Inconsistent invoice request: "Party Employee Responsible ID XYZ does not exist in master data" (after check)	Replace the Employee ID in XML with Business Partner ID for employee responsible
2566977	Tax Reporting Unit is not Determined for Service Confirmation Invoice Request.	Inconsistent invoice request: "Tax Reporting Unit is not determined." (after check)	Create separate orders for services and materials so the system can determine correct tax reporting unit
2773584	Avalara or Vertex Error	Inconsistent invoice request: Avalara Error (after check)	Match zip code and tax jurisdiction code of main address in the account master data
1905949	Error: "Sales Order item is disabled for posting; item is completed" Occurs and Invoice Request is Inconsistent	Inconsistent invoice request: "Item XXX: Sales Order item is disabled for posting; item is completed."	Revoke Project completion

What to do when the invoice request is still inconsistent doing the above described correction:

KBA number	Title	Issue	Resolution
2476531	Unable to Invoice Even After Removing the Inconsistencies in the Invoice Request Document	Still error while invoicing: "Invoice request XYZ item XX not possible; reference document inconsistent"	Make a dummy change in the preceding sales document to trigger a redetermination

Errors while invoicing:

KBA number	Title	Issue	Resolution
1728040	Error Occurs in the File Input Run for the Customer Invoice Requests	inconsistent external invoice request: "Mandatory List Price missing", "Error during product specific quantity conversion", "Combination of product and quantity unit does not exist."	enter list price and correct UoM for every product in excel file or maintain quantity conversion in product master data
2776668	Tax Country In Invoice Request Not As Expected Or Error: Exchange Rate Currency A/Currency B On Date Missing For Currency Conversion	inconsistent invoice request: "Exchange rate Currency A/Currency B on Date missing for currency conversion".	maintain exchange rate for currency
2243179	Not Possible to Release Customer Invoice due to Reference Document Inconsistent	error while invoicing: "Invoice request XYZ item XX not possible; reference document inconsistent"	maintain exchange rates for involved currency

How to cancel an inconsistent invoice request in third party order processing:

KBA number	Title	Issue	Resolution
1852048	How to Cancel Inconsistent Invoice Request in Third Party Order Processing	Cancel inconsistent invoice request in Third Party Order Processing	Cancel invoice request and outbound delivery in Third-Party Order Fulfillment work center

Keywords

"Invoice request XYZ item XX not possible; reference document inconsistent", "Using business partner ABC not permitted; status in master data Not Active", "Party Sales Unit ID XYZ does not exist in master data", "inconsistent invoice request: ""Determining quantity or unit of measure for invoicing not possible", "Check tax codes; taxation for chain transaction may apply", "Invoice request ABC item XX not possible; reference document inconsistent", "inconsistent invoice request: ""Organization Sales Unit ID ABC must have organizational role Sales ", "Party with role Sales Unit does not belong to seller company DEF", "Authorization Date Missing." (after check)
"Organization Sales Unit ID ABC must have organizational role Sales" "Party with role Sales Unit does not belong to seller company EFG", "Financial data for seller missing in master data of account", "Date for maximum discount must be before other payment dates.", "Serial number PQR does not exist. According to the serial number profile, an existing serial number is required. You can create a new registered product manually.", "Party Employee Responsible ID XYZ does not exist in master data"
"Tax Reporting Unit is not determined.", Avalara Error, "Item XXX: Sales Order item is disabled for posting; item is completed.", "Invoice request XYZ item XX not possible; reference document inconsistent" , "Mandatory List Price missing", "Error during product specific quantity conversion", "Combination of product and quantity unit does not exist.", "Exchange rate Currency A/Currency B on Date missing for currency conversion", "Invoice request XYZ item XX not possible; reference document inconsistent" , KBA , AP-CI-CI , Customer Invoice , Problem

Product

SAP Business ByDesign all versions