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2814097 - after ASE upgrade, sp_version displays incomplete status for installmaster

Symptom

  • After an upgrade, sp_version output shows an "incomplete" status for installmaster

Script            Version                                                                                                   Status
----------------- -------------------------------------------------------------------------------------------------------   --------
'ODBC MDA Scripts' '16.0.00.00.1013/Mon Jan 13 UTC 03:33:25 2014' 'Complete'
'OLEDB MDA Scripts' '16.0.00.00.1013/Tue Jan 14 UTC 21:27:15 2014' 'Complete'
'installcommit' '16.0/EBF 22385 SMP/P/X64/Windows Server/asecepheus/3530/64-bit/OPT/Sun Feb 16 02:09:37 2014' 'Complete'
'installjdbc' 'jConnect (TM) for JDBC(TM)/16.0 GA (Build 27008)/P/EBF22326/JDK 1.6.0/jdbcmain/OPT/Sun Jan 12 09:41:12 PST 2014' 'Complete'
'installjsdb' '16.0/EBF 22385 SMP/P/X64/Windows Server/asecepheus/3530/64-bit/OPT/Sun Feb 16 02:09:37 2014' 'Complete'
'installmaster' '16.0 SP03 PL06/EBF 28332 SMP/P/AMD64/Windows 2008 R2 SP1/ase160sp03pl06x/0/64-bit/OPT/Thu Nov 29 03:52:01 2018' 'Incomplete'
'installmodel' '16.0/EBF 22385 SMP/P/X64/Windows Server/asecepheus/3530/64-bit/OPT/Sun Feb 16 02:09:37 2014' 'Complete'
'montables' '16.0/22385/P/X64/Windows Server/asecepheus/3530/64-bit/OPT/Sun Feb 16 09:26:45 2014' 'Complete'

  • updatease runs with errors as shown in ASE_Suite.log

Status: ERROR

                          Additional Notes: ERROR - The installer could not update SAP ASE 'ASE_Instance_Name'.  Correct the errors described in output file 'C:\SAP\ASE16\log\updatease.out', then run 'C:\SapASE16\ASE-16_0\bin\updatease.exe -DC:\SapASE16 -SASE_Instance_Name'.

  • errors logged in updatease.out

Updating SAP Adaptive Server Enterprise 'ASE_Instance_Name'...
Start SAP Adaptive Server Enterprise ...
00:0000:00000:00000:2019/06/13 09:56:22.36 kernel  SySAM: Using licenses from: C:\SapASE16\\SYSAM-2_0\licenses\SYBASE.lic;C:\SapASE16\\SYSAM-2_0\licenses\SYBASE_ASE_DE.lic
00:0000:00000:00000:2019/06/13 09:56:22.44 kernel  SySAM: Checked out license for 2 ASE_CORE (2019.12310/permanent/0412 3414 3EEB F87E).
00:0000:00000:00000:2019/06/13 09:56:22.44 kernel  This product is licensed to: My_Company_Name
00:0000:00000:00000:2019/06/13 09:56:22.44 kernel  Checked out license ASE_CORE
00:0000:00000:00000:2019/06/13 09:56:22.44 kernel  Adaptive Server Enterprise (Enterprise Edition)
00:0000:00000:00000:2019/06/13 09:56:22.44 kernel  Using config area from primary master device.
00:0000:00000:00000:2019/06/13 09:56:22.47 server  Warning: Unknown parameter ' start mail session = DEFAULT
' found on line '321' of configuration file 'C:\\SapASE16\\ASE_Instance_Name.cfg'. This parameter was removed or corrected from the configuration file successfully.
00:0000:00000:00000:2019/06/13 09:56:22.52 kernel  specified rules file C:\SapASE16\\ASE-16_0\.rules does not exist, creating it as an empty rules file
00:0000:00000:00000:2019/06/13 09:56:22.52 kernel  Allocating a shared memory segment of size 230746112 bytes.
00:0000:00000:00000:2019/06/13 09:56:22.52 kernel  NT operating system error 5 in module 'winx64\ksource\blkmem\osmntmmap.c' at line 605: Access is denied.
00:0000:00000:00000:2019/06/13 09:56:22.52 kernel  os_create_region: CreateFileMapping for file 'C:\\SapASE16\\ASE-16_0\ASE_Instance_Name.krg' on mapping 'Global\ASE_Instance_Name.krg' failed.
00:0000:00000:00000:2019/06/13 09:56:22.53 kernel  kbcreate: couldn't create kernel region.
00:0000:00000:00000:2019/06/13 09:56:22.53 kernel  kistartup: could not create shared memory
SAP Adaptive Server Enterprise failed to start.
Updating SAP Adaptive Server Enterprise failed.

 


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Environment

SAP Adaptive Server Enterprise

Product

SAP Adaptive Server Enterprise 16.0

Keywords

upgrade, incomplete, sp_version, script, metadata, osmntmmap.c , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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