SAP Knowledge Base Article - Public

2813729 - Add Button Missing in Marketing Permissions I

Symptom

The 'Add' button is not available or disappears in the Marketing Permissions facet for Individual Customers.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to the Individual Customers view.
  3. Open Individual Customer 123 (where 123 is Individual Customer ID).
  4. Navigate to the Marketing Permissions facet.

While the facet is loading, the Add button can be seen but once it has loaded the Add button disappears.

Cause

The moment all the available marketing permissions (from Business Configuration) are added in the Individual Customer 123, the Add button is hidden.

Exposing the Add button here does not make sense as clicking on Add would not do anything.

Resolution

This is the expected system behavior. If you go to the Business Configuration fine tune activity 'Marketing permissions' and maintain a new custom marketing permission channel or a new Communication category, the Add button becomes active in the Marketing permissions facet again.

If you click Add, the new custom marketing permission channel gets added and the Add button will again be hidden until another new marketing permission channel or a new Communication category is added.

See Also

2844005 - Add Button is Missing in Marketing Permissions II

Keywords

marketing permissions , individual customers, new , KBA , marketing permissions , add , individual customers , account , customer , LOD-LE-MKT-CPG , Campaign Processing , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1905