Symptom
- When we download an Extended User Information template for Personal Information we see do not see all of the configured standard elements.
- All of the fields are not appearing in the Extended User Information export.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Admin Center > Import Extended User Information
- Select "Personal Information" for Specify the Type of Information You Want to Import
- Select Download Data Import File Template
- Review the template and notice that all standard elements configured are not visible.
Cause
Partial Data Model configurations are missing for the the user-defined block <view-template id="sysDefinedFields">
Resolution
Important: To validate and resolve this issue you will need access to provisioning. As a customer you do not have access to validate/resolve this issue. Please reach out to your partner to validate and resolve. If you are no longer working with a Partner, please open a support ticket using the component LOD-SF-PLT-UIM.
For any configured standard element to appear in the Extended User Information export/template, each element must be defined in the user-defined block <view-template id="sysDefinedFields">
If the element is not defined in this section the field will not appear in the Extened Users Information export/template.
Check the definitions
- Provisioning
- Import/Export Data Model
- Export file (Select 'Save' not 'Open')
- Submit
- Open the file and review the section "sysDefinedFields"
<view-template id="sysDefinedFields" visibility="none" pdf-printing-enabled="false">
<label>Company Fields</label>
<description>This view defines the list of standard used by the company.</description>
<edit-template id="fields">
<label>fields</label>
<description>fields</description>
<standard-element-ref refid="username"/>
<standard-element-ref refid="userId"/>
<standard-element-ref refid="firstName"/>
<standard-element-ref refid="mi"/>
<standard-element-ref refid="lastName"/>
<standard-element-ref refid="businessPhone"/>
<standard-element-ref refid="fax"/>
<standard-element-ref refid="email"/>
<standard-element-ref refid="managerId"/>
<standard-element-ref refid="department"/>
<standard-element-ref refid="division"/>
<standard-element-ref refid="location"/>
<standard-element-ref refid="riskOfLoss"/>
<standard-element-ref refid="impactOfLoss"/>
<standard-element-ref refid="futureLeader"/>
</edit-template>
</view-template>
See Also
2091409 - Extended User Information: Import & Export Process for Personal & Background Information, and Trend Data
2754075 - How to download template for Extended User Information Import?
Keywords
Extended User Information, missing, fields, values, not appearing, import, export, template , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PLT-UEX , Employee Export Issues , Problem