SAP Knowledge Base Article - Public

2813354 - Extended User Information template doesn't show all elements


  • When we download an Extended User Information template for Personal Information we see do not see all of the configured standard elements.
  • All of the fields are not appearing in the Extended User Information export.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Admin Center > Import Extended User Information
  2. Select "Personal Information" for Specify the Type of Information You Want to Import 
  3. Select Download Data Import File Template
  4. Review the template and notice that all standard elements configured are not visible.


Partial Data Model configurations are missing for the the user-defined block <view-template id="sysDefinedFields">


Important: To validate and resolve this issue you will need access to provisioning. As a customer you do not have access to validate/resolve this issue. Please reach out to your partner to validate and resolve. If you are no longer working with a Partner, please open a support ticket using the component LOD-SF-PLT-UIM.

For any configured standard element to appear in the Extended User Information export/template, each element must be defined in the user-defined block <view-template id="sysDefinedFields">

If the element is not defined in this section the field will not appear in the Extened Users Information export/template.

Check the definitions

  1. Provisioning
  2. Import/Export Data Model
  3. Export file (Select 'Save' not 'Open')
  4. Submit
  5. Open the file and review the section "sysDefinedFields"

<view-template id="sysDefinedFields" visibility="none" pdf-printing-enabled="false">
<label>Company Fields</label>
<description>This view defines the list of standard used by the company.</description>
<edit-template id="fields">
<standard-element-ref refid="username"/>
<standard-element-ref refid="userId"/>
<standard-element-ref refid="firstName"/>
<standard-element-ref refid="mi"/>
<standard-element-ref refid="lastName"/>
<standard-element-ref refid="businessPhone"/>
<standard-element-ref refid="fax"/>
<standard-element-ref refid="email"/>
<standard-element-ref refid="managerId"/>
<standard-element-ref refid="department"/>
<standard-element-ref refid="division"/>
<standard-element-ref refid="location"/>
<standard-element-ref refid="riskOfLoss"/>
<standard-element-ref refid="impactOfLoss"/>
<standard-element-ref refid="futureLeader"/>

See Also

2091409 - Extended User Information: Import & Export Process for Personal & Background Information, and Trend Data

2754075 - How to download template for Extended User Information Import?


Extended User Information, missing, fields, values, not appearing, import, export, template , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PLT-UEX , Employee Export Issues , Problem


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