SAP Knowledge Base Article - Preview

2812623 - Server Side recordings for inbound and outbound calls are either empty or not generated in the shared location


  • SAP Contact Center suddenly stopped recording calls
  • In the recording path you can see some of the recordings but the files are empty and contain no actual recording
  • In the logs for the Virtual Unit handling the Server Side Recordings (SSR) you find similar errors:
    • Agent Server Log:
      • ERR> failed to create file ''
      • ERR> in WFW::CloseWrite (0x109)
      • ERR> Invalid source file, ending mix
      • ERR> WFR.Open(C:\Users\XXXX\AppData\Local\Temp\MRSC0C3.tmp) failed (0xE101)
      • ERR> NULL pointer in WaveFileConvert::Convert()
      • Convert failed with error: failed to open file 'C:\Users\XXXX\AppData\Local\Temp\MRSC0C3.tmp'
    • MRS log:
      • Recording not started for...
      • WRN> Convert failed with error: failed to open file 'C:\Users\XXXX\AppData\Local\Temp\MRSDC59.tmp'
      • ERR>  in WFW::CloseWrite (0x109)



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.