When a candidate sends an attachment via email, the attachment is not being captured in the Message Center.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
System user (Recruiter, Hiring Manager,...) sends a manual email to the candidate to initiate the correspondence
- Candidate receives the email
- Candidate replies to the email and adds an attachment
- System user receives the email, but the attachment is not captured in the Message Center, it is missing
Currently it is not possible to view attachments sent by Candidates in the Message Center. Only the email is visible. This is an expected behaviour of the system.
As this is a limitation of the product, please submit an enhancement request to see this functionality implemented in the future. Please refer to SAP KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products
2090228 - How to submit enhancement requests for SAP SuccessFactors products
Message Center, attachment. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem