In the Contract Changes view, you noticed that the Items and the Status of the Contract have been set to Obsolete
SAP Cloud for Customer
Reproducing the Issue
Go to the Contracts work center.
- Open the Contract ABC (ABC represents the Contract Name).
- Go to the Changes facet.
- Check that there was a change performed by a Technical User from SAP, which resulted in the Contract and Contract Items being set to Obsolete.
There is an automatic report that change the Contract Status and the Item Status based on the Contract Expiration Date. Once the dates passed, the Items Status and the Contract Status are automatically changed to Obsolete.
This is the standard behavior of the system.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:
- If you are a partner: please use firstname.lastname@example.org or the Partnerfinder.
- If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influence Site to submit an idea.
Contracts; Technical User; Obsolete , KBA , LOD-CRM-SRP , Service Request Processing , How To