SAP Knowledge Base Article - Public

2811418 - Email Correspondence - Message Center - Recruiting Management

Symptom

Email Correspondence enables Recruiters to have complete history of manual email communication with candidates.  Recruiters initiate the email, and then the reply from candidate is captured and logged in SuccessFactors Recruiting.  Then the Recruiter can either reply from the new ‘Message Center’ or from their own email server and that reply is also captured and logged in SuccessFactors Recruiting.

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Environment

SAP SuccessFactors Recruiting Management

Cause

Prerequisites

  • Role Based Permissions
  • Enable Generic Objects – MDF
  • Enable the new feature via Upgrade Center or Admin Center

Resolution

Enhanced 'Correspondence' Portlet on both Candidate Profile and Application Profile:

  • Shows the number of emails in the 'email thread'
  • Clicking on own email thread will now take user to "Message Center"
  • Clicking on another user's email thread will open a pop up wondow where only the first email can be displayed. It is the expected behaviour to only see the first email and not the rest of the conversation.

Keywords

KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions