2809959 - Got intermittent error “Unable to retrieve data from the datasource” on SAP Analytics Cloud story

• Got intermittent error “Unable to retrieve data from the datasource” on SAP Analytics Cloud story
• Full error message:
  "Unable to retrieve data from the datasource. Error: [Invalid value in operand: The low value is not set]"

• SAP Analytics Cloud 2019.8.16

1. Create a threshold and add the threshold for color in numeric chart.
2. Filter the numeric chart and also filter the threshold color.
3. When reopen the report, sometimes there is an error in the numeric chart.
4. The error gets resolved when removing the color value and re-adding some setting again. Sometimes, it can also be resolved by refreshing the same story again.

The issue is under investigation by development team.

The issue is under investigation by development team.

• How to find User Assistance for SAP Analytics Cloud?
• Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
• SAP Analytics Cloud > Learning > Guided Playlists

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