SAP Knowledge Base Article - Preview

2809920 - Incident prioritization for Employee Profile and Job Profile Builder

Symptom

Judging the right prioritiy for Cloud HCM Support Incidents.

In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.


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Environment

  • SuccessFactors Employee Profile
  • SuccessFactors Job Profile Builder
  • SuccessFactors Job Description Manager

Keywords

Priority, Incident Priority, Prioritization, Profile, PP3, JPB, JDM , KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-JPB , Job Profile Builder , Problem

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