Symptom
User performs a keyword and item search using any criteria, an error is returned:
"Search Failed. Either the searchers country is not configured or it is not using country picklist "
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Perform a keyword and item search using any criteria
- The search returns zero results and the below error is shown in the UI
"Search Failed. Either the searchers country is not configured or it is not using country picklist "
Cause
Edit Candidate Privacy Options is enabled in provisioning.
Resolution
There are can be multiple causes for this error to appear. Customers should check the following are configured correctly
- On the Succession Data Model configure the user country field as country picklist
- On the Candidate Profile Template, configure the country field as country picklist
- The searcher should have a country value set in their employee profile
- Check the employee export file and ensure that the user has a value in the country column, the value should reflect the option ID of the assigned country
- Go to Manage Data -> Country->Assigned Country of user, and ensure that the country is configured correctly and contains the correct country code(3char), country code(2char) and country code(numeric)
- The en_US label of the country should also match the ISO Country Guidelines.
See Also
2479642 - Candidate Search Error - Search Failed. Country is not configured or is not in the picklist - Recruiting Management
Keywords
Search Failed, searchers country not configured, country picklist, search, no results, user, country code. , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem