SAP Knowledge Base Article - Public

2809666 - "Search Failed. Either the searchers country is not configured or it is not using country picklist " - Recruiting Management

Symptom

User performs a keyword and item search using any criteria, an error is returned:

"Search Failed. Either the searchers country is not configured or it is not using country picklist "

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Perform a keyword and item search using any criteria
  2. The search returns zero results and the below error is shown in the UI
    "Search Failed. Either the searchers country is not configured or it is not using country picklist "

Cause

Edit Candidate Privacy Options is enabled in provisioning.

Resolution

There are can be multiple causes for this error to appear. Customers should check the following are configured correctly

  • On the Succession Data Model configure the user country field as country picklist
  • On the Candidate Profile Template, configure the country field as country picklist
  • The searcher should have a country value set in their employee profile
  • Check the employee export file and ensure that the user has a value in the country column, the value should reflect the option ID of the assigned country
  • Go to  Manage Data -> Country->Assigned Country of user, and ensure that the country is configured correctly and contains the correct country code(3char), country code(2char) and country code(numeric)
  • The en_US label of the country should also match the ISO Country Guidelines.

See Also

2479642 - Candidate Search Error - Search Failed. Country is not configured or is not in the picklist - Recruiting Management

Keywords

Search Failed, searchers country not configured, country picklist, search, no results, user, country code. , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions