During sales document creation the price is determined based on the condition record maintained.
When the condition record is changed in the app 'Set Service Prices - Sales' in another session and on sales document item level for the condition new pricing is carried out, the new price is not getting updated automatically.
SAP S/4HANA Cloud
Reproducing the Issue
Step 1: Go to App 'Set Service Prices - Sales' --> Select condition type and key combination --> check the condition record (e.g. price 10€)
Step 2: Open a new session and go to the App 'Create Sales Orders' --> create a sales order in this new session --> then go to the item conditions screen --> the above condition type has the value as seen in the app 'Set Service Prices - Sales' (e.g. 10 €)
Step 3: Go to App 'Set Service Prices - Sales' --> Select the same condition type and key combination --> change the condition record (e.g. price from 10€ to 12€)
Step 4: Go back to the sales document which is still in creation mode --> go to the item conditions screen and click on update button --> carry out new pricing --> condition value is not updated with the new value (it remained 10€ and not changed to the new value of 12€)
The condition record was changed without having saved the newly created sales document and the re-pricing was directly triggered within the 'Create Sales Order' app.
This way the data are kept in the buffer and are not re-read from the database.
Save the newly created sales document and carry out new pricing afterwards.
SAP Note 24832 - Pricing rules/TVCPF
Set Material Prices - Sales, Maintain Condition Records (Sales), Set Service Prices - Sales, Set Tax Rates - Sales, VK12, VA01, Price Condition, Master Data, Conditions and Condition Maintainance, PRICING_SPECIALIST, SALES_REP, KONV, KONP, KBETR, KSCHL, Auftrag, Auftragserstellung, neue Preisfindung, Konditionen neu ermitteln, Konditionsart, Positionskonditionsbild, pricing type, Presifindungsart, price element, Preiselement, repricing , KBA , SD-BF-PR , Pricing , SD-MD-CM , Conditions and Condition Maintainance , SD-BIL-GF , Basic Functions , Problem