SAP Knowledge Base Article - Public

2807664 - Post Refresh Activity SuperAdmin Corporate Structure Not Visible - Onboarding

Symptom

  • After an account refresh activity is completed in Onboarding, in SuperAdmin the corporate structure is not visible.
  • In SuperAdmin, when clicking processes in Corporate Structure, it states:

Failed to show corporate structure levels.

  • Within SuperAdmin a random page loading errors appears.

Corporate structure not visible.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Resolution

  • Open a Support Incident with SuccessFactors Product Support to include the instance details.
  • A Support Engineer will open a COSR ticket with the ONB Operations Team to check and reslove this issue.

Keywords

SF, Success Factors, OBD, ONB, On Boarding, Super Admin , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding