SAP Knowledge Base Article - Preview

2807623 - OpenText - What is consulting - What is support?

Symptom

  • The definition of a consulting incident versus support incident
  • How to know when a question requires consulting services


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Environment

SAP Resell Solutions by OpenText (All products & Versions)

Product

SAP Archiving and Document Access by OpenText all versions ; SAP Digital Asset Management by OpenText all versions ; SAP Document Access by OpenText all versions ; SAP Document Presentment 16.0 by OpenText ; SAP Document Presentment 16.2 by OpenText ; SAP Document Presentment 16.2.2 by OpenText ; SAP Extended Enterprise Content Management by OpenText all versions ; SAP Hybris Digital Asset Management by OpenText all versions ; SAP Invoice Management 7.5 by OpenText ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud for Invoice Processing 1.0 by OpenText

Keywords

OpenText, Consulting, Support, Services, , KBA , XX-PART-OPT-CIP , SAP S/4HANA Cloud for Invoice Processing by OpenText , XX-PART-OPT-ARC , SAP Archiving by OpenText , XX-PART-OPT-ECM , SAP Extended Enterprise Content Management by OpenText(xECM) , XX-PART-OPT-INV , SAP Invoice Management by OpenText , Problem

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