SAP Knowledge Base Article - Public

2807362 - Finalization of Calibration - Incorrect email body if more than the threshold setup

Symptom

We have modified the "Notify Calibration Participants of Session Finalization" email notification.  The system is sending out a generic message instead of the one that should be sent out.

Environment

SAP SuccessFactors Calibration

Reproducing the Issue

Calibration Thresholds.png

Go to Admin Center > Manage Calibration Templates > Thresholds

Email body you've customized in E-mail Notification Template settings for "Notify Calibration Participants of Session Finalization email notification" will vary depends on the threshold you specified.

Resolution

This email content is working as design. This is hard coded with no template. However, this email has a pop-up and sender can modify the content before pushing through the email notification.

For your setting with subject count more than the threshold, system runs a job to finalize the session, as a result the email will be different or will not display the customized email body.

Currently, it is a system limitation to pull up the customized template for the email notification when more than the assigned limit or threshold has been triggered. We would suggest you to propose this idea via New Idea Submission tool so it can be considered to become a possible enhancement for future releases.

Keywords

Notify Calibration Participants of Session Finalization email notification , KBA , LOD-SF-CAL-EML , Emails, Notification & Alerts , How To

Product

SAP SuccessFactors HXM Core all versions