SAP Knowledge Base Article - Public

2806875 - Tickets Queries

Symptom

You would like to understand exactly what the Tickets queries mean.

Environment

SAP Cloud for Customer

Resolution

  • All Tickets:

Shows all tickets that the user has access to with no filter.

  • All Irrelevant Tickets:

Shows all tickets that have been set to Irrelevant and the user has access to.

  • My Tickets:

Shows all the tickets that the user is assigned to, that the user is the agent/ processor of.

  • My Team's Tickets:

Shows the tickets that are assigned to the Service and Support team the user is part of.

  • Tickets Assigned to Me:

Shows all tickets that the user is assigned to, that the user is the agent/ processor of and that are not Closed or Completed.

  • Tickets from Last 30 Days/ Last 7 Days:

Shows all tickets with creation date on the last 30/ 7 days that the user has access to.

  • Tickets I Created:

Shows all tickets created by the user.

  • Tickets with My Involvement:

Shows all tickets where the logged in user is a Party in any role.

  • Unassigned Tickets:

Shows all tickets that are not assigned to an agent.

Keywords

Ticket, Queries, Query, All Tickets, All Irrelevant Tickets, My Tickets, My Team's Tickets, Tickets Assigned to Me, Tickets from Last 30 Days/ Last 7 Days, Tickets I Created, Unassigned Tickets, , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications 1905