Status of linked e-mails don't change on pressing END button
- Depending on your customizing only the e-mail which has been interacted or has been replied is set to completed
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions
KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-EMS-AUT , Automated Rule Processing , Problem
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