SAP Knowledge Base Article - Public

2805404 - Check Tool - User Management - ResetPasswordSupportSetting error


Check Tool throwing error for "ResetPasswordSupportSetting" even though the email template for Password Reset is enabled.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SuccessFactors Platform: Check Tool

Reproducing the Issue

  • Go to Admin Center
  • Run the Check Tool for User Management
  • Noticed that the error is pointing to Password Reset Email Template "Please go to Admin Centre. Choose Password & Login Policy Settings and enable Reset Password using a URL accessed through an email link. Choose E-mail Notification Template Settings and enable Reset Password Support Notification" even though these two settings are already enabled in the instance.



The email Template - "Welcome Message Notification with Reset Password Support" needs to be enabled to fix the error.


  1. Go to Admin Center
  2. Open E-mail Notification Template Settings
  3. Enable "Welcome Message Notification with Reset Password Support"

Though the proposed solution doesn't have this message, we still need to enable this template to clear the error.

See Also

2472648 - Check Tool: How to check your SuccessFactors configuration


Check Tool, User Management, ResetPasswordSupportSetting , KBA , LOD-SF-PLT-CHK , SuccessFactors Platform Check Tool , Problem


SAP SuccessFactors HCM Core 1902