SAP Knowledge Base Article - Preview

2805331 - Changing the default timezone for reporting in SAP Contact Center / BI Launchpad


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • Reports in BI launchpad are shown in a particular time zone 
  • Business requires that the default time zone for these reports be changed



  • SAP Contact Center 7.0
  • SAP Contact Center 7.0 SP04 and up
  • Microsoft SQL Server 2008/R2
  • Microsoft SQL Server 2012/R2


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, bobj, analytics, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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