SAP Knowledge Base Article - Preview

2805319 - License Management not showing SAP Support Portal info - SolMan 7.2 SP08 or higher


  • SolMan License Management interface is displaying old Licenses and Maintenance Certificates or no information at all on:
    • columns "Received License" and "Received Maintenance Certificate" or
    • on "Received Licenses from SAP Support Portal"
  • Note 2799384 already implemented
  • REFRESH_ADMIN_DATA_FROM_ (CONT.) jobs are completed, but the logs show there were errors while obtaining License data:
Getting license data (customer number: <cust_nr>)
License data collection errors (customer number: <cust_nr>)




  • SAP Solution Manager 7.2 SP08 or higher
  • VAR Customer


SAP Solution Manager 7.2


grey gray no license outdated not downloaded not downloading licenses and maintenance certificates , KBA , SV-SMG-LIC , License Management / Maintenance Certificate , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.